Membre OutdoorsyHôte depuis novembre 2021

Communication

4.9

Taux de réponse 83 %Répond généralement en moins de 12 heures

À propos de Joa&Marcos Gomez

4.9

Membre OutdoorsyHôte depuis novembre 2021

Communication

4.9

Taux de réponse 83 %Répond généralement en moins de 12 heures

1 camping-car à louer

Sunset SeekerTravel trailerCouchages 516 ft
Denton, TX
4.9 (36)

Souvenirs de séjours avec les camping-car de Joa&Marcos Gomez

Voir tous les commentaires

Rogelio D.

5octobre 2024

This RV is perfect for my family. We always enjoy it.

Jeremiah S.

5septembre 2024

Bill M.

5juin 2024

Marcos was so very helpful in ensuring our trip to Texoma was well equipped with his camper trailer. He was responsive, nice to work with, and he went beyond was what required and expected. The camper worked as advertised.

Josh M.

5juin 2024

Brian G.

5juin 2024

Perfect camper. Everything went real smooth and easy. Pickup and drop off was easy and hassle free.

2 Photos soumise(s) par Brian G.

Tamara M.

5mai 2024

Wonderful time with family!

Christine G.

5mai 2024

We needed shelter from the rain, and Sunset Seeker was perfect for us. Great host! Just right for a weekend getaway.

Rod M.

5avril 2024

Great experience...easy to work with and coordinate pickup and return.

Scott D.

5mars 2024

réponse de Joa&Marcos

Scott is an excellent renter!

Jun Y.

0décembre 2023

Joa&Marcos Gomez canceled the booking 0 days before departure. This is an automated posting.

Tim W.

1juin 2023

Thr trip was great. Trailer towed well behind a Nissian Frontier to the Grand Canyon and back. The issues began with the return. I'm not going to rehash everything, but no standard was ever communicated, either verbally or in writing of what was expected to be cleaned.(the exterior was brought up). In addition, there was some minor damage, more like a missing part. The situation has been resolved financially and I have no issue paying what I'm responsible for. The manner in which the host dealt with it was extremely unprofessional. I will not be using him again. This was my first ever booking with Outdoorsy and I may not use Outdoorsy again after this experience. Regardless, GCNP was an epic experience.

réponse de Joa&Marcos

We are glad you had a great trip, and enjoyed our Sunset Seeker. Now for the return part… we gave you a free extra day because we agree you will clean it. To our surprise the RV was not only dirty, there are missing parts. The window latch is missing, so the outdoor glass is loose. No notification was done about this. We found it by ourselves upon inspection.
We had to cancel the next rental because of that.
Sometimes things fall apart with frequent use, like the bathroom towel holder, but there are parts that are essential to the functionality of the RV that should be notified as soon as they become damaged or missing.About cleaning, it is a rule that if a renter doesn’t want to clean the RV, this has to be agreed upfront so we can charge the cleaning fee.
Nonetheless, we agree to give you an extra day with no
charge, for you to have the time to clean it, so we don’t charge you the cleaning fee. This is not an ordinary concession, those who agree to clean the RV do so within the rental period.
But I’ve never seen it returned this dirty. There is not only food around, the walls are dirty. The counter is dirty, there are red stains in the wood topper. Something sticky must’ve spilled, and it’s all over the stair and also in the cabinet wall. The bathtub is dirty.
So you ended avoiding the cleaning fee, enjoying an extra day for free and leaving the RV very dirty, while alleging it was clean, except a few things.
I took pictures of everything, for the record.We are sorry you thought our communication was unprofessional, maybe it was affected by our surprise at seeing the RV in the conditions it was returned, while expecting the contrary, definitely a first for us. Our previous clients have never put us in this situation, our communication has always been outstanding, and returns have always been smooth. The reviews speak for themselves.
When the client agrees to clean the RV, they have to return the RV actually clean. This way the rental schedule is not disrupted.

Taylor T.

5juin 2023

Heather H.

5mai 2023

Great experience all around. Quick pick up and return.

Connor E.

0mai 2023

Joa&Marcos Gomez canceled the booking 1 day before departure. This is an automated posting.

réponse de Joa&Marcos

Hello, this is Joanne. Sorry for your inconvenience but we actually had those days removed for maintenance, and somehow they were still available. Which is something we need to address with Outdoorsy.

Karen T.

5mai 2023

We had an awesome trip! The turnover from Marco’s was flawless as was his tutorial and overall readiness of the travel trailer. Every detail of the trailer in new and perfect order. The trailer was perfect for us and we hope to take another trip in it soon. I highly recommend Joa and Marcos to host your rental.

5 Photos soumise(s) par Karen T.