4.9
Membre OutdoorsyHôte depuis juillet 2022
Communication
5Taux de réponse 95 %Répond généralement en moins de 12 heures
À propos de Brit and Alyna Epley
We have been camping for years with our Pop-up, but are new to the travel trailer. We enjoy small weekend getaways as it’s a great family adventure with our kids.
4.9
Membre OutdoorsyHôte depuis juillet 2022
Communication
5Taux de réponse 95 %Répond généralement en moins de 12 heures
Souvenirs de séjours avec les camping-car de Brit and Alyna Epley
Margaret L.
5octobre 2024
Amazing!!!
Dena W.
5août 2024
Trailer was nice and clean and they were the kindest people
Thomas A.
5juillet 2024
Brit and Alyna were amazing! I feel like they went above and beyond great service. I wish we could give them 6 stars. When we locked ourselves out they had someone run a spare key over to us almost immediately. We will rent from them again.
Abigail W.
5mai 2024
Jason C.
5avril 2024
From start to finish this was an amazing camping experience. Camper was clean, stocked with essentials and when I had questions during the trip they were answered quickly. Highly recommend this one for your next camping adventure.
Jason C.
5avril 2024
Katherine J.
5mars 2024
Britt & Aline are responsive and helpful, and the RV had the perfect layout for me.
I would definitely recommend them as hosts to anyone.
I would definitely recommend them as hosts to anyone.
Judy D.
3décembre 2023
We paid to have the camper delivered, and when it arrived, they were not able to level it, luckily my son in law was able to help with his battery so they didn’t have to run and buy a new one. My son in law decided to hook up to their electricity, so no generator needed. Then when the water was hooked up, a whole bunch of poop came up in the toilet! Gross…..she explained it was the poop pyramid …like a first time user is supposed to know what that is….Britt then told us what to do, but as a first time user, we did not feel comfortable doing it and asked if they would come and they did at 11:00 pm. But the trailer and outside the trailer smelled the rest of the trip. We left a day early because of it. We never used the facilities, we only slept in it. It was awful. It smelled like an outhouse at first and gradually started to improve, but never stopped smelling. We had to sleep with something over our noses. They did give us money back, $200, for the generator we didn’t use, the propane $50, to run it and $27 toll fee. Most were things we didn’t use. But, not for a dumping fee when we didn’t use it. I guess, I felt they only took off charges of things we didn’t use, and didn’t really compensate us for the disaster we lived with. When I asked for the dumping fee to be taken off…..which again…we didn’t use…. they didn’t feel that was necessary. It felt like National Lampoon Vacation. “ Shitters full. “
réponse de Brit and Alyna
Again we are very sorry for the issue you all had. And we were more than happy to take care of the issue late at night. We did not just refund you for things you felt you didn’t use. We refunded you for the toll bridge charges which were used to get the camper to and from your destination We also refunded you for all of the propane you all used (which both tanks were completely empty) and we refunded you for the generator in which you signed a contract for wether you would have used/needed it or not. Also the toilet had to be used and then flushed or the issue unknown to all of us would have never been noticed. Before we left that night we made sure there was no odor coming from the bathroom and even asked your husband if he would like us to check the main cabin for odor and he kindly replied “no, we are good”. Even when we arrived for pickup there was no odor in the camper except for the smell of propane from the heat still being turned on.
So again we apologize for your unhappiness with the rental and your unhappiness with our refunded amount. We message you just after your rental and apologized and told you what we were wanting to refund you and broke it down with: generator $200, Propane $50, & tolls $27. You had mentioned you wanted the dump fee to be the reimbursement which is $75. We thought the propane and tolls were about the same price of the dump fee with $2 more going back to you. Your response was “you do what you feel is right”. So again we are very sorry for the issue that was at hand and feel we gladly took care of the issue and are sorry our refund was not received well.
So again we apologize for your unhappiness with the rental and your unhappiness with our refunded amount. We message you just after your rental and apologized and told you what we were wanting to refund you and broke it down with: generator $200, Propane $50, & tolls $27. You had mentioned you wanted the dump fee to be the reimbursement which is $75. We thought the propane and tolls were about the same price of the dump fee with $2 more going back to you. Your response was “you do what you feel is right”. So again we are very sorry for the issue that was at hand and feel we gladly took care of the issue and are sorry our refund was not received well.
Breanna T.
5novembre 2023
Great stay!
Stephen S.
5octobre 2023
Brit and Alyna were very easy to work with, they replied promptly to all of my questions. The camper was clean, very well stocked and had more than enough room for my family. I had the trailer delivered and it was well worth the extra expense, the trailer was set up and picked up on time. All I had to do was show up and leave. I would recommend you use them for a stress free vacation.
Jeremy L.
5septembre 2023
Could not have asked for a better experience with this camper and would not hesitate to rent from the Brit and Alyna again.
Alyssa W.
5juin 2023
Brit was great and helpful for all of our questions we had. Nice and roomy camper. Thinking about booking again already!
réponse de Brit and Alyna
Thanks for being such cool renters. We would gladly host you and Nick again
Madison M.
5juin 2023
Very easy to work with and very responsive.
réponse de Brit and Alyna
Thanks for taking good care of our camper. Hope to see you all again in the future!
Jennifer F.
5mai 2023
We had a wonderful time!! This camper has everything you need and more! The owners were great to work with!! Definitely recommend!!!!
réponse de Brit and Alyna
Thank you Jennifer! It was great having you as a renter
Josh Z.
5octobre 2022
We rented the camper for a two day Halloween camping trip with 4 adults and 5 children. We had plenty of space and all of the amenities and utilities you could want. Brit and Alyna were very accommodating and informative. We even had a hiccup with our vehicle at pick up that caused a delay and the patience and understanding was A+. (Sorry again Brit!) I would recommend the camper to anyone, but the hospitality was even better.
réponse de Brit and Alyna
Thanks Josh! You and your Dad are great guys and we would love to rent to you all again in the future. Thanks for taking such good care of our camper during your time with it.
Candace T.
5septembre 2022
This was our first time renting and we had a fantastic experience! Brit and Alyna were great to work with. They communicated timely and went above and beyond to make sure we were covered. The camper was equipped with everything we could possibly want or need! We will definitely rent again and highly recommend!
réponse de Brit and Alyna
So glad you all had a great time! We hope to see you all again next year!
