Commentaire

14 avis

(4.3)

John A.

5novembre 2020

Had an absolute fantastic time in this van! Renting from the Baxters was super simple and they did a nice job converting the vehicle. We took the rig up into southern Utah for a week away from civilization and it was great! The van rode smoothly, was comfortable to sleep in and was clean. It gave us just enough creature comfort without feeling like we weren't "roughing it".

2 Photos soumise(s) par John And Jessica R.

Charity A.

4septembre 2020

This van was great and very clean. The bed was very comfortable. The van SEATS 5, but SLEEPS 2 on the bed and 1 on the floor underneath the bed. You could maybe fit a second small child if they aren't too tall or if they sleep really closely. The refrigerator worked great and was very convenient. We did not use the sink or toilet, so I can't speak to that. The pick up and drop off was very thorough and easy. This is a great vehicle.

Bree N.

5septembre 2020

This van was awesome! I used it for a trip to the Sequoia's and Rincon Parkway Campground. It had everything on the listing that was described. Thomas was great at communicating and answering any questions I had about the van before our trip. The van was clean and I didn't have any concerns. The only thing I would say is that at night I did have to use the bright lights in order to see everything while driving. From personal experience I would ignore the bad review from below, I had no issues what so ever and had a great experience using this van.

1 Photo soumise(s) par Bree N.

Katy F.

1juillet 2020

Unfortunately, I did not have a good experience working with the owner of the vehicle. This is my first time ever leaving a negative review, but based on my experience, I feel compelled to warn others. There were several issues with the vehicle that were not addressed when I picked it up. I had to return the vehicle to the owner the first day to have a few of the issues resolved. However, the same problems arose again during the trip. Documentation that I found in the glove compartment revealed more known issues with the vehicle that were not addressed by the owner. What was most frustrating was the owner's response when I contacted him while I was on my trip. I felt as though the owner did not believe me and placed the responsibility of fixing the issues on me. These messages came across clearly in his texts to me. The owner has no value for customer service. Also, it did not appear as though the vehicle was cleaned prior to our use (I found leftover food, a dirty sock and dirty spoon in the vehicle), which was especially concerning during this pandemic.

réponse de Thomas

This is a disappointing review for several reasons but I hope it proves instructive for future guests:2) During the initial pick up of the vehicle everything was explained to her, she got a chance to drive the vehicle, and she signed off that everything was working. Once she made it home she said there were issues and came back to troubleshoot. She was very disinterested in learning how things worked in the van during this process which ultimately led to her draining the batteries during her trip.3) During her drive through the desert her AC “stopped working.” She notified me and I apologized for the inconvenience and recommended she take it to the nearest garage to get it looked at. She declined the offer. She later took me up on the offer and I paid to have the system checked and verified that the A/C was not broken. I suspect that it gets very hot in the summer and the van is not able to stay particularly cool while driving through the desert. This van only comes with the A/C unit that keeps the front two seats cool while the entire back area’s temperature is regulated by the max air fan. If you need full A/C throughout the van then look for the vans that have the big A/C unit on the roof.4) Shortly thereafter the auxiliary batteries died. After speaking with her on the phone it became clear that she had drained the batteries by using the inverter throughout the entire night. While she was having these issues I recommended that she go to get the van looked at by professionals at a garage about 40 minutes away. She declined and instead recommended that I drive 6 plus hours to come look at the problem in person. This entire issue could have been avoided had she cared to listen during the two times she received a walkthrough if the van.

Deven P.

5juillet 2020

We had a great trip with this van. Sally and Thomas were very accommodating, responsive, and fair. There was plenty of storage for a couple to bring the bare necessities and then some!

Megan G.

5juin 2020

Enjoyed traveling with the van. I felt like a turtle...Everything I needed was in the back!
Easy to drive, sit up high, felt safe. Fridge was great to have and nice to have a compost toilet. Bed was comfy and the fan in the ceiling kept it fresh. Tom and mike were great to work with and quick to respond.

1 Photo soumise(s) par Megan G.

Wref C.

4juin 2020

We really enjoyed traveling in the Sprinter. It was cozy and clean. Thomas was very fast to respond to all communication. The only reason I didn't give 5 stars is that the listing says it sleeps 5. It had one small queen and "room" for sleeping mats which was a stretch. We ended up using a tent for 2 people and two sleeping in the van. If you are looking for a camper for 2 people, it's great, not any more.

réponse de Thomas

Very fair assessment of the space inside the vehicle, you can sleep two adults and 3 children but anything more than that you will have to get creative or bring a tent along. Thanks for renting with us!

2 Photos soumise(s) par Wref C.

Margarita B.

5avril 2019

Thomas was easy to communicate with and flexible. The van had all the comforts from home.

2 Photos soumise(s) par Margarita B.

Nick P.

5janvier 2019

Thomas’s van was just what we were looking for! It’s stylish and cozy and came with everything we needed for a great trip. He was very responsive throughout our booking to any questions we had and was a great host! Highly recommended!