SurfCityRV

41 avis

(4.9)

Spencer V.

5décembre 2024

Great experience. JoVanna was very quick to respond to any texts or calls. Really can’t recommend it enough!

Jason P.

5septembre 2024

JoVanna is incredible and the rental was perfect.

Nicholas J.

5août 2024

JoVanna was a great host and communicated well.

Bruce S.

5avril 2024

We found this RV well maintained , clean and equiped with everything we needed. JoVonna took the time to thoroughly show us the features and operating procedures of the Tioga. This was instrumental in helping us have a trouble free trip !!! JoVonna was very responsive and made us feel very welcomed. I would reccomend this RV and JoVonna for a great Rving adventure !!

Stéphanie A.

5mars 2024

This was the most fun adventure we had! We were 3 people, my husband, my mom and I, so we were really comfortable. JoVonna is super responsive and helpful. We were travelling through Utah, Nevada and Arizona. It is a trip to remember! Thank you again

Randy P.

5février 2024

JoVonna made sure that we understood how to operate everything in the RV and offered to answer any questions we had during our rental.

1 Photo soumise(s) par Randy P.

Zechral J.

5juillet 2023

We had an amazing adventure in this "Fleetwood Mac"! JoVonna was such a gracious lender of her Rv. She worked with us to get the RV from her spot to our home, and same on the backend for the drop off. We are a family of five and could not have felt more comfortable! Whenever I had a question about the RV, Jovonna was VERY quick to answer. I consider myself an experienced outdoorsy person but this still required a bit of hand-holding because of the sheer size and components of this vehicle. Jovonna was there to assist making everything super easy. If you have driven a Uhaul truck for any sort of distance then you can handle a 32' RV. Stay in the slow lane until you get the hang of it and keep both hands on the wheel when passing semi-trucks ( the air-passing vortex tends to suck you in and push you out). Such a great experience!

Adam W.

5avril 2023

Katy P.

5janvier 2023

Joanna was so great! We booked last minute and she made sure everything was ready to go. Great communication from start to finish. Best rental experience yet!!!!

Charles S.

5novembre 2022

JoVanna is the best! We rented her class motor home at the last minute, she was accommodating and had her Rv ready to go the following day. Her whole rental process was easy and convenient, I will definitely rent from her again, thank you for helping us make our trip with family and friends.

Benjamin L.

5avril 2022

JoVonna is amazing and was very responsive and nice in answering our questions during our trip!

Al F.

5avril 2022

She was wonderful from start to finish ! Honest, fair and kind !

Kailani K.

5avril 2022

This was our first time renting from JoVonna & it was such a great experience. She throughly explained her RV to us & we definitely will rent again from her.

Stephen M.

5décembre 2021

JoVanna was very responsive to our calls and texts. Her RV was great and we will probably use it again in the future. Wonderful experience working with her.

cameron C.

0.5septembre 2021

To whom it may concern: My experience with the Sun Voyager was horrible. This RV wasn't suitable for rent. For starters the automatic leveling jacks didn't work and the small mobile jacks didn't work on a contoured surface. Second, the hot water was not accessible if we wanted to take a hot shower. The preferred canopy didn't work. Unfortunately I didn't investigate this vehicle better, but we were never given a good opportunity to check everything better than a quickie right before we left. The entertainment/media available wasn't user friendly and wiring was everywhere. I was shocked at the poor quality pull out sofa bed. Thin wires and thin plastic was all that supported your body. First night had to sleep at an angle for minimal support. When traveling home at night we noticed very poor quality headlamps. Hardly illuminated the road. Very dangerous when operating a large vehicle. And to top it off, we had rodent infestation in the RV. All of us saw the rodents, morning,afternoon and especially at night. A friend of mine helped me catch one rodent and discard very far away. While sleeping, rodents were running around on the kitchen dinette, the kitchen counter, and running on the sofa cushions over my head until I got up from this issue. So, as a result of this, I will submit a Dispute Complaint Claim with my credit card for a number depending upon if all of my security deposit has been returned. I have high resolution photos of the rotted corroded, damaged seals creating huge gaps under the Galley Extender, holes were very large. This RV needs to be parked until repaired so no one else goes through the misery I did. I will definitely share my experiences on social media platforms. That is my Surf City RV experience...

réponse de JoVonna

1)Jacks
Mr Coulson was advised that the leveling system control board began malfunctioning on the day prior to his departure and a new part had to be ordered. He was provided with Lynx Levelers which are a widely used and acceptable alternative.The original TV has been replaced with a “Smart TV” and an inverter was installed so that the TV may be powered by the 12V batteries. The dvd player is in a separate location so there is an extension cable that will allow the DVD player to be plugged into the inverter when there is no power source. Without this convenience item (inverter) the only way to use the TV/DVD player is by shore power or generator power.9) Damaged Seals
This is a 2006 model year RV and as such there is normal wear and tear, but nothing that I haven't already repaired that has affected the use and enjoyment of the RV. I maintain all of my RVs very well and when there is something broken I repair or replace it. My rental rates have been lowered consistently over the past few years with consideration of age and normal wear and tear and that's why they are so affordable for those who don't want to spend a fortune to rent a newer RV.Additionally, Mr Coulson neglected to mention to me that someone forcefully turned the key in the entry door lock, damaging the cylinder, and the key was broken off inside the cylinder. My daughter had to lock the door from inside and climb out the driver side window. I had to replace the entry door lock the following day. There are also heavy stains in the new carpet in three areas that require professional cleaning and may not come out.

Gomez P.

4août 2021

We enjoyed our stay at the beach. JoVanna is a great host. The RV was clean with the exception of a few ants. Thank you for the last minute rental. We will rent from her again.

réponse de JoVonna

Thank you for the nice compliments, Patricia. It was a pleasure to see you and your husband again. I'm sorry about the few ants that you may have found. This was a unique situation as I was trying to accommodate you on short notice. I had only 2 hours to move and clean the RV which just happened to be with another rental in the same RV park. When I went to move the RV to your site and clean it I saw ants outside on the ground around the sewer hose. I hosed everything down really well where they were outside the RV, but I had no products with me to prevent/ combat ants on the inside so I called you immediately and inquired as to whether you could bring something. You said you had ant spray and would bring it. I didn't see any ants when I picked the RV up from you so I assumed the problem was resolved. I feel bad that you deducted one star (20%) from my review for something I had no control over, however I'm glad you enjoyed your stay and look forward to next time.
-JoVonna